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-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA256 =========================================================================== AUSCERT External Security Bulletin Redistribution ESB-2020.1705 Passwords may be logged in clear text while collecting troubleshooting logs 14 May 2020 =========================================================================== AusCERT Security Bulletin Summary --------------------------------- Product: GlobalProtect App Publisher: Palo Alto Operating System: Windows Mac OS Impact/Access: Access Confidential Data -- Existing Account Resolution: Patch/Upgrade CVE Names: CVE-2020-2004 Original Bulletin: https://securityadvisories.paloaltonetworks.com/CVE-2020-2004 - --------------------------BEGIN INCLUDED TEXT-------------------- Palo Alto Networks Security Advisories / CVE-2020-2004 CVE-2020-2004 GlobalProtect App: Passwords may be logged in clear text while collecting troubleshooting logs 047910 Severity 6.8 . MEDIUM Attack Vector LOCAL Attack Complexity LOW Privileges Required LOW User Interaction REQUIRED Scope UNCHANGED Confidentiality Impact HIGH Integrity Impact HIGH Availability Impact LOW NVD JSON Published: 2020-05-13 Updated: 2020-05-13 Ref#: GPC-10404 Description Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) 'Save User Credential' option should be set to 'Yes' in the GlobalProtect Portal's Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to 'Dump' while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials. Product Status GlobalProtect App Versions Affected Unaffected 5.1 < 5.1.2 on Windows and MacOS >= 5.1.2 5.0 < 5.0.9 on Windows and MacOS >= 5.0.9 Severity: MEDIUM CVSSv3.1 Base Score: 6.8 (CVSS:3.1/AV:L/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:L) Solution This issue is fixed in GlobalProtect app 5.0.9; GlobalProtect app 5.1.2; and all later GlobalProtect app versions. GlobalProtect app 4.1 is now End-of-life as of March 1, 2020 and is no longer covered by our Product Security Assurance policies. Workarounds and Mitigations Multiple workarounds exists for this issue: 1. Do not set the 'Logging Level' option to 'Dump' while collecting troubleshooting logs. This issue does not occur when the 'Logging Level' is set to 'Debug'. 2. Set the 'Save User Credential' option to 'No' in the GlobalProtect Portal's Agent configuration. 3. Use Single-Sign-On (SSO) feature instead of the 'Save User Credential' option. Acknowledgements This issue was found by Navin Vasan of Palo Alto Networks during internal security review. Timeline 2020-05-13 Initial publication Terms of usePrivacyProduct Security Assurance and Vulnerability Disclosure Policy Report vulnerabilitiesManage subscriptions (C) 2020 Palo Alto Networks, Inc. All rights reserved. - --------------------------END INCLUDED TEXT-------------------- You have received this e-mail bulletin as a result of your organisation's registration with AusCERT. The mailing list you are subscribed to is maintained within your organisation, so if you do not wish to continue receiving these bulletins you should contact your local IT manager. If you do not know who that is, please send an email to auscert@auscert.org.au and we will forward your request to the appropriate person. NOTE: Third Party Rights This security bulletin is provided as a service to AusCERT's members. As AusCERT did not write the document quoted above, AusCERT has had no control over its content. The decision to follow or act on information or advice contained in this security bulletin is the responsibility of each user or organisation, and should be considered in accordance with your organisation's site policies and procedures. 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Previous advisories and external security bulletins can be retrieved from: https://www.auscert.org.au/bulletins/ =========================================================================== Australian Computer Emergency Response Team The University of Queensland Brisbane Qld 4072 Internet Email: auscert@auscert.org.au Facsimile: (07) 3365 7031 Telephone: (07) 3365 4417 (International: +61 7 3365 4417) AusCERT personnel answer during Queensland business hours which are GMT+10:00 (AEST). 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