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AUSCERT External Security Bulletin Redistribution
JSA10921 - 2019-04 Security Bulletin: Junos Space Service Now and Service
Insight: Organization username and password stored in
plaintext in log files. (CVE-2019-0032)
12 April 2019
AusCERT Security Bulletin Summary
Product: Junos Space Service Now
Junos Space Service Insight
Publisher: Juniper Networks
Operating System: Network Appliance
Impact/Access: Access Confidential Data -- Existing Account
CVE Names: CVE-2019-0032
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2019-04 Security Bulletin: Junos Space Service Now and Service Insight:
Organization username and password stored in plaintext in log files. (CVE-2019-0032)
Article ID: JSA10921
Last Updated: 10 Apr 2019
This issue affects Service Insight. This issue affects Service Now.
A password management issue exists where the Organization authentication
username and password were stored in plaintext in log files.
A locally authenticated attacker who is able to access these stored plaintext
credentials can use them to login to the Organization.
Affected products are:
Juniper Networks Service Insight versions from 15.1R1, prior to 18.1R1.
Service Now versions from 15.1R1, prior to 18.1R1.
Juniper SIRT is not aware of any malicious exploitation of this vulnerability.
This issue was seen during production usage.
This issue has been assigned CVE-2019-0032 .
The following Junos Space, Service Now and Service Insight releases have been
updated to resolve this specific issue:
18.1R1, and all subsequent releases.
These releases of Service Now and Service Insight require at least version
18.4R1 of Junos Space.
No action is needed to resolve this issue other than upgrading.
Existing log files will roll over as more actions are logged.
To clear log files manually, login to the server as admin and issue the
[root@space ~]# cd /var/log/jboss/servers/server1/
[root@space server1]# ls serviceNow.log*
Should result in output similar to:
serviceNow.log serviceNow.log.10 serviceNow.log.12 serviceNow.log.14
serviceNow.log.2 serviceNow.log.4 serviceNow.log.6 serviceNow.log.8
serviceNow.log.1 serviceNow.log.11 serviceNow.log.13 serviceNow.log.15
serviceNow.log.3 serviceNow.log.5 serviceNow.log.7 serviceNow.log.9
[root@space server1]# >> serviceNow.log
[root@space server1]# rm serviceNow.log.*
If you wish to change the Organization password as a result of this advisory,
you must contact JTAC for assistance to properly update the Organization.
This issue is being tracked as PR 1390749 which is visible on the Customer
Note: Juniper SIRT's policy is not to evaluate releases which are beyond End of
Engineering (EOE) or End of Life (EOL).
There are no workarounds for this issue.
To reduce the risk of exploitation of this issue use access lists or firewall
filters to limit access to the device(s) via all means to only trusted
administrative networks, hosts and users.
Software Releases, patches and updates are available at https://www.juniper.net
2019-04-10: Initial Publication.
o KB16613: Overview of the Juniper Networks SIRT Quarterly Security Bulletin
o KB16765: In which releases are vulnerabilities fixed
o KB16446: Common Vulnerability Scoring System (CVSS) and Juniper's Security
o Report a Security Vulnerability - How to Contact the Juniper Networks
Security Incident Response Team
o CVE-2019-0032 at cve.mitre.org
o KB27572: Junos Space Application Compatibility - Check this before
Information for how Juniper Networks uses CVSS can be found at KB 16446 "Common
Vulnerability Scoring System (CVSS) and Juniper's Security Advisories."
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