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===========================================================================
AUSCERT External Security Bulletin Redistribution
ESB-2016.0740.3
HPSBMU03562 rev.3 - HPE Service Manager using Java Deserialization,
Remote Arbitrary Code Execution
15 July 2016
===========================================================================
AusCERT Security Bulletin Summary
---------------------------------
Product: HPE Service Manager
Publisher: Hewlett-Packard
Operating System: AIX
Linux variants
Solaris
HP-UX
Windows
Impact/Access: Execute Arbitrary Code/Commands -- Remote/Unauthenticated
Resolution: Patch/Upgrade
CVE Names: CVE-2016-1998
Original Bulletin:
https://h20564.www2.hpe.com/portal/site/hpsc/public/kb/docDisplay?docId=emr_na-c05054565
Revision History: July 15 2016: Updated resolution section
March 29 2016: Changed CVSS score, credited researcher
March 22 2016: Initial Release
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Hash: SHA1
Note: the current version of the following document is available here:
https://h20564.www2.hpe.com/portal/site/hpsc/public/kb/docDisplay?docId=emr_n
a-c05054565
SUPPORT COMMUNICATION - SECURITY BULLETIN
Document ID: c05054565
Version: 3
HPSBMU03562 rev.3 - HPE Service Manager using Java Deserialization, Remote
Arbitrary Code Execution
NOTICE: The information in this Security Bulletin should be acted upon as
soon as possible.
Release Date: 2016-03-21
Last Updated: 2016-07-14
Potential Security Impact: Remote Code Execution
Source: Hewlett Packard Enterprise, Product Security Response Team
VULNERABILITY SUMMARY
A vulnerability in Apache Commons Collections for handling Java object
deserialization was addressed by HPE Service Manager. The vulnerability could
be exploited remotely to allow remote code execution.
References:
CVE-2016-1998
PSRT110060
SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
HP Service Manager Software 9.30, 9.31, 9.32, 9.33, 9.34, 9.35, 9.40, 9.41
Server, Web-Tier, Windows Client, Service Request Catalog
BACKGROUND
CVSS Base Metrics
=================
Reference, CVSS V3 Score/Vector, CVSS V2 Score/Vector
CVE-2016-1998
7.3 CVSS:3.0/AV:L/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:H
7.2 (AV:L/AC:L/Au:N/C:C/I:C/A:C)
Information on CVSS is documented in
HPE Customer Notice HPSN-2008-002 here:
https://h20564.www2.hpe.com/portal/site/hpsc/public/kb/docDisplay/?docI
d=emr_na-c01345499
Acknowledgement: The Hewlett-Packard Company thanks Markus Wulftange of Code
White GmbH for reporting this vulnerability to security-alert@hp.com.
RESOLUTION
HPE has made the following mitigation information available to resolve the
vulnerability for the impacted versions of HPE Service Manager:
For versions 9.30, 9.31, 9.32, 9.33, 9.34:
Upgrade to SM 9.35.P4 (recommended) or SM 9.34.P5
SM9.35 P4 package,
SM 9.35 ServiceRequestCatalog 9.35.0015 p4
https://softwaresupport.hpe.com/km/KM02143502
SM 9.35 AIX Server 9.35.4001 p4
https://softwaresupport.hpe.com/km/KM02143332
SM 9.35 HP Itanium Server 9.35.4001 p4
https://softwaresupport.hpe.com/km/KM02143206
SM 9.35 HP Itanium Server for Oracle 12c 9.35.4001 p4
https://softwaresupport.hpe.com/km/KM02143388
SM 9.35 Linux Server 9.35.4001 p4
https://softwaresupport.hpe.com/km/KM02143530
SM 9.35 Solaris Server 9.35.4001 p4
https://softwaresupport.hpe.com/km/KM02143276
SM 9.35 Windows Server 9.35.4001 p4
https://softwaresupport.hpe.com/km/KM02143589
SM 9.35 Webtier 9.35.4001 p4
https://softwaresupport.hpe.com/km/KM02143447
SM 9.35 Windows Client 9.35.4001 p4
https://softwaresupport.hpe.com/km/KM02143645
SM 9.34.P5 package, AIX Server 9.34.5003 p5
https://softwaresupport.hpe.com/km/KM02310304
HP Itanium Server 9.34.5003 p5
https://softwaresupport.hpe.com/km/KM02311066
Linux Server 9.34.5003 p5
https://softwaresupport.hpe.com/km/KM02310566
Solaris Server 9.34.5003 p5
https://softwaresupport.hpe.com/km/KM02311656
Windows Server 9.34.5003 p5
https://softwaresupport.hpe.com/km/KM02310486
Webtier 9.34.5003 p5
https://softwaresupport.hpe.com/km/KM02310375
Windows Client 9.34.5003 p5
https://softwaresupport.hpe.com/km/KM02310620
ServiceRequestCatalog 9.34.0011 p5
https://softwaresupport.hpe.com/km/KM02310439
For version 9.35:
Upgrade to SM 9.35.P4
SM9.35 P4 package, SM 9.35 ServiceRequestCatalog 9.35.0015 p4
https://softwaresupport.hpe.com/km/KM02143502
SM 9.35 AIX Server 9.35.4001 p4 https://softwaresupport.hpe.com/km/KM02143332
SM 9.35 HP Itanium Server 9.35.4001 p4
https://softwaresupport.hpe.com/km/KM02143206
SM 9.35 HP Itanium Server for Oracle 12c 9.35.4001 p4
https://softwaresupport.hpe.com/km/KM02143388
SM 9.35 Linux Server 9.35.4001 p4
https://softwaresupport.hpe.com/km/KM02143530
SM 9.35 Solaris Server 9.35.4001 p4
https://softwaresupport.hpe.com/km/KM02143276
SM 9.35 Windows Server 9.35.4001 p4
https://softwaresupport.hpe.com/km/KM02143589
SM 9.35 Webtier 9.35.4001 p4
https://softwaresupport.hpe.com/km/KM02143447
SM 9.35 Windows Client 9.35.4001 p4
https://softwaresupport.hpe.com/km/KM02143645
For versions 9.40, 9.41:
Upgrade to SM 9.41.P3
SM9.41.P3 package, Service Manager 9.41.3016 p3 - Server for AIX
https://softwaresupport.hpe.com/km/KM02236813
Service Manager 9.41.3016 p3 - Server for HP-UX/IA
https://softwaresupport.hpe.com/km/KM02236897
Service Manager 9.41.3016 p3 - Server for Linux
https://softwaresupport.hpe.com/km/KM02236827
Service Manager 9.41.3016 p3 - Server for Solaris
https://softwaresupport.hpe.com/km/KM02236843
Service Manager 9.41.3016 p3 - Server for Windows
https://softwaresupport.hpe.com/km/KM02236929
Service Manager 9.41.3016 p3 - Web Tier
https://softwaresupport.hpe.com/km/KM02236883
Service Manager 9.41.0039 p3 ServiceRequestCatalog
https://softwaresupport.hpe.com/km/KM02236911
Service Manager 9.41.3016 p3 - Windows Client
https://softwaresupport.hpe.com/km/KM02236857
HISTORY
Version:1 (rev.1) - 21 March 2016 Initial release
Version:2 (rev.2) - 24 March 2016 Changed CVSS score, credited researcher
Version:3 (rev.3) - 14 July 2016 updated resolution section
Third Party Security Patches: Third party security patches that are to be
installed on systems running Hewlett Packard Enterprise (HPE) software
products should be applied in accordance with the customer's patch management
policy.
Support: For issues about implementing the recommendations of this Security
Bulletin, contact normal HPE Services support channel. For other issues about
the content of this Security Bulletin, send e-mail to security-alert@hpe.com.
Report: To report a potential security vulnerability with any HPE supported
product, send Email to: security-alert@hpe.com
Subscribe: To initiate a subscription to receive future HPE Security Bulletin
alerts via Email: http://www.hpe.com/support/Subscriber_Choice
Security Bulletin Archive: A list of recently released Security Bulletins is
available here: http://www.hpe.com/support/Security_Bulletin_Archive
Software Product Category: The Software Product Category is represented in
the title by the two characters following HPSB.
3C = 3COM
3P = 3rd Party Software
GN = HPE General Software
HF = HPE Hardware and Firmware
MU = Multi-Platform Software
NS = NonStop Servers
OV = OpenVMS
PV = ProCurve
ST = Storage Software
UX = HP-UX
Copyright 2016 Hewlett Packard Enterprise
Hewlett Packard Enterprise shall not be liable for technical or editorial
errors or omissions contained herein. The information provided is provided
"as is" without warranty of any kind. To the extent permitted by law, neither
HP or its affiliates, subcontractors or suppliers will be liable for
incidental,special or consequential damages including downtime cost; lost
profits; damages relating to the procurement of substitute products or
services; or damages for loss of data, or software restoration. The
information in this document is subject to change without notice. Hewlett
Packard Enterprise and the names of Hewlett Packard Enterprise products
referenced herein are trademarks of Hewlett Packard Enterprise in the United
States and other countries. Other product and company names mentioned herein
may be trademarks of their respective owners.
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