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AUSCERT External Security Bulletin Redistribution
ESB-2014.0121
Multiple vulnerabilities have been identified in OTRS
30 January 2014
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AusCERT Security Bulletin Summary
---------------------------------
Product: OTRS
Publisher: OTRS
Operating System: Windows
UNIX variants (UNIX, Linux, OSX)
Impact/Access: Execute Arbitrary Code/Commands -- Existing Account
Cross-site Request Forgery -- Remote with User Interaction
Resolution: Patch/Upgrade
CVE Names: CVE-2014-1471
Original Bulletin:
https://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface/
https://www.otrs.com/security-advisory-2014-02-sql-injection-issue/
Comment: This bulletin contains two (2) OTRS security advisories.
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Security Advisory 2014-01 - CSRF issue in customer web interface
January 28, 2014 - Please read carefully and check if the version of your OTRS
system is affected by this vulnerability.
Report a Vulnerability
PGP Key
pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20]
uid OTRS Security Team <security@otrs.org>
Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B
Security Advisory Details
ID: OSA-2014-01
Date: 2014-01-28
Title: CSRF issue in customer web interface
Severity: low (Overall CVSS Score : 3.8)
Affected:
- OTRS 3.3.x
- OTRS 3.2.x
- OTRS 3.1.x
Fixed in:
- OTRS 3.1.19, 3.2.14, 3.3.4
FULL CVSS v2 VECTORS
FULL CVSS v2 VECTOR: (AV:N/AC:M/AU:S/C:P/I:P/A:N/E:POC/RL:OF/RC:C/CDP:N/TD:ND/CR:ND/IR:ND/AR:ND)
References: http://bugs.otrs.org/show_bug.cgi?id=10099
Vulnerability Description
This Advisory covers vulnerabilities discovered in the OTRS core system.
An attacker that managed to take over the session of a logged in customer
could create tickets and/or send follow-ups to existing tickets due to
missing challenge token checks.
Affected by this vulnerability are all releases of OTRS 3.1.x up to and
including 3.1.18, 3.2.x up to and including 3.2.13 and 3.3.x up to and
including 3.3.3.
Recommended Resolution
This vulnerability is fixed in the latest versions of OTRS and the affected
packages, and it is recommended to upgrade to one of these.
Fixed releases can be found at:
OTRS
3.1: https://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77
3.2: https://github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7
3.3: https://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312
However, to avoid unwanted side effects, we recommend a complete update.
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Security Advisory 2014-02 - SQL injection issue
January 28, 2014 - Please read carefully and check if the version of your OTRS
system is affected by this vulnerability.
Report a Vulnerability
security@otrs.org
PGP Key
pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20]
uid OTRS Security Team <security@otrs.org>
Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B
Security Advisory Details
ID: OSA-2014-02
Date: 2014-01-28
Title: SQL injection issue
Severity: Low (Overall CVSS Score : 3.6)
Affected:
- OTRS 3.3.x
- OTRS 3.2.x
- OTRS 3.1.x
Fixed in:
- OTRS 3.3.4, 3.2.14, 3.1.19
FULL CVSS v2 VECTOR: (AV:A/AC:L/AU:S/C:N/I:P/A:P/E:ND/RL:OF/RC:C/CDP:N/TD:ND/CR:ND/IR:ND/AR:ND)
References: CVE-2014-1471
Vulnerability Description
This Advisory covers vulnerabilities discovered in the OTRS core system.
Affected by this vulnerability are all releases of OTRS 3.1.x up to and
including 3.1.18, 3.2.x up to and including 3.2.13 and 3.3.x up to and
including 3.3.3.
Recommended Resolution
This vulnerability is fixed in the latest versions of OTRS and the affected
packages, and it is recommended to upgrade to one of these.
Here are detailed informations about the required changes:
OTRS
3.1: https://github.com/OTRS/otrs/commit/2997b36a7c84e933c4b025930cabe93efc4d261d
3.2: https://github.com/OTRS/otrs/commit/c4ec9205bde9c49770ddad94c1a980c006164949
3.3: https://github.com/OTRS/otrs/commit/0680603a07b8dc37c2ddca6ff14e0236babefc82
However, to avoid unwanted side effects, we recommend a complete update.
Thanks to Karsten Nielsen (Vasgard GmbH) for discovering and reporting this
issue.
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