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                         AUSCERT Security Bulletin

                               ASB-2010.0215
        Alcatel-Lucent: CCAgent vulnerability permits unauthorised
                           access to TSA server
                             22 September 2010

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        AusCERT Security Bulletin Summary
        ---------------------------------

Product:              Alcatel-Lucent OmniTouch CCAgent
Operating System:     Windows
Impact/Access:        Denial of Service -- Remote/Unauthenticated
Resolution:           Mitigation
CVE Names:            CVE-2010-3279 CVE-2010-3280 
Member content until: Friday, October 22 2010

OVERVIEW

        Alcatel-Lucent has reported two vulnerabilities in the OmniTouch Contact 
        Center Standard Edition product. An attacker can leverage this 
        vulnerability to gain access to the OmniTouch TSA server and alter the
        system configuration, leading to a potential complete denial of service
        (DoS).


IMPACT

        The CCAgent option of the OmniTouch Contact Center Standard Edition is the
        vector for these vulnerabilities, which impact the management server (TSA).
        Exploiting the CCAgent permits access to the configuration of the OmniTouch
        TSA server and can result in complete denial of service (DoS) of the 
        service.


MITIGATION

        Alcatel-Lucent has released security bulletin 2010001 to address this 
        issue [1]
        
        n.runs AG has published an advisory on this issue; it is available from 
        http://www.nruns.com/_downloads/nruns-SA-2010-001.pdf
        
        Alcatel-Lucent maintains a list of Security Advisories for its products
        at http://www.alcatel-lucent.com/security/psirt


REFERENCES

        [1] Alcatel-Lucent security bulletin 2010001
            http://www.alcatel-lucent.com/security/psirt

AusCERT has made every effort to ensure that the information contained
in this document is accurate.  However, the decision to use the information
described is the responsibility of each user or organisation. The decision to
follow or act on information or advice contained in this security bulletin is
the responsibility of each user or organisation, and should be considered in
accordance with your organisation's site policies and procedures. AusCERT
takes no responsibility for consequences which may arise from following or
acting on information or advice contained in this security bulletin.

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Australian Computer Emergency Response Team
The University of Queensland
Brisbane
Qld 4072

Internet Email: auscert@auscert.org.au
Facsimile:      (07) 3365 7031
Telephone:      (07) 3365 4417 (International: +61 7 3365 4417)
                AusCERT personnel answer during Queensland business hours 
                which are GMT+10:00 (AEST).
                On call after hours for member emergencies only.
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